Welcome to St Andrews House Medical Centre
St Andrews House Medical Centre is a research active organisation. We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or booking / cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
New Ways of Working
Since the Coronavirus (COVID 19)outbreak back in March 2020 you may noticed that we have made changes to the way we work. We are managing most of our patients by telephone consultations or video calls. We have also urged patients to sign up for on-line services which enables you to order prescriptions on-line for those who cannot use this method then we will continue to take requests over the telephone. These measures are in place to help reduce the number of patients attending the surgery. We don't know the patient who may have COVID 19 infection as some patients do not display any symptoms. These patients could potentially pass on the virus to staff and other patients. So we ask that you do not come to the surgery unless requested to do so by the surgery staff.
We still have our urgent on-the day appointments the only change is that they are now via a telephone consultation with the nurse practitioner. All routine requests for a GP appointment will be give the next available telephone slot with the GP.
The doctor or nurse you speak to may be working from home so maybe calling you on a number you do recognise or is withheld
If you do need to be seen face to face please wear a face covering. We ask that you do not arrive too early for your appointment as you may be asked to wait in outside or you may be asked to wait in your car until we phone you to come in. YOU MUST STAY 2 METERS AWAY FROM THE NEXT PERSON.
When you see the doctor, nurse or health care assistant they will be wearing the appropriate PPE such as a mask, gloves, apron or gown if appropriate.
Advice on line
When seeking advice on-line we would encourage you to look for guidance and advice from trustworthy sources. please look at NHS choices (www.nhs.uk) and make sure that you are following the advice that has been offered and use the on-line services the surgery offers an calling the surgery instead of attending.
Please use the NHS websites, the UK Government websites and the World Health Organisation website as your go-to places for information. This is where up to date guidance will be.
Use the 111 online coronavirus service to find out what to do if you think you have this infection.
Emotional and practical support
TMBC now has a dedicated helpline 0161 342 8355 for anyone that is struggling or needs help or for anyone to call if they are worried about someone who may be vulnerable by not having the support of family, friends or neighbours.
Every patient in our practice has a named GP. This is clearly recorded on your medical records. You can ask at any time, who your named GP is when you are dealing with the practice.
Online Access to your medical records and request repeat medication.
In order to access this service you will need to register for on line access. This is quick and simple, please contact the surgery and this can be arranged for you.
Direct access to an expert to assess your bone, muscle or joint pain
When calling the surgery to book an appointment for one of the above symptoms our trained staff will offer you an appointment with a MSK specialist, initially this is a telephone consultation, they can diagnose what is happening, give expert advice on how best to manage your condition and refer you on to specialist services if necessary. It is a great development as is freeing up GP appointments so we can see more people with other conditions.
(Site updated 18/11/2020)